Northwood Is Working To Give You A Safer Way To Play Every Day!

Northwood Is Working To Give You A Safer Way To Play Every Day!

We’ve Made Changes To Ensure A Safe Environment

Your health and safety is important to us, as is that of our employees. During the Covid-19 outbreak, we will be implementing the following changes, and constantly evaluating and upgrading our procedures. While no protocol can completely eliminate risks, we are doing everything we can to create a safe and fun place for our guests and staff. We appreciate your cooperation.

We’ve Made Changes To Ensure A Safe Environment

Your health and safety is important to us, as is that of our employees. During the Covid-19 outbreak, we will be implementing the following changes, and constantly evaluating and upgrading our procedures. While no protocol can completely eliminate risks, we are doing everything we can to create a safe and fun place for our guests and staff. We appreciate your cooperation.

On Arrival

  • If you’re sick, please stay home. We’ll look forward to your visit after you feel better.
  • While the entire parking lot is open, all guests must use the west entrance to the casino (entrance closest to the Gift Store)
  • We will take the temperature of everyone who comes into the casino. If you have a temperature of 100 degrees or above, we’ll ask you to come back and visit the casino when your temperature is in a normal range.
  • To allow for sufficient time for cleaning and sanitization, the casino will initially reopen with reduced operating hours. We will be open from 9am to 12am Sunday through Thursday, and 9am to 2am on Fridays and Saturdays.

On Arrival

  • If you’re sick, please stay home. We’ll look forward to your visit after you feel better.
  • While the entire parking lot is open, all guests must use the west entrance to the casino (entrance closest to the Gift Store)
  • We will take the temperature of everyone who comes into the casino. If you have a temperature of 100 degrees or above, we’ll ask you to come back and visit the casino when your temperature is in a normal range.
  • To allow for sufficient time for cleaning and sanitization, the casino will initially reopen with reduced operating hours. We will be open from 9am to 12am Sunday through Thursday, and 9am to 2am on Fridays and Saturdays.

In The Casino

  • Cleaning and sanitizing will be continuous in all public spaces with an emphasis on frequent contact surfaces.
  • Northwood is the only casino in the area to ensure physical separation by installing Plexiglass between every slot machine.
  • Table games will have limited games open with plexiglass dividers between chairs.
  • Employees and guests will be required to wear masks while on property. Guests who do not have a mask will be provided a disposable mask. The CDC advises the use of simple cloth face coverings to slow the spread of the virus, by preventing people who do not know they have the virus from transmitting it to others.
  • Initially, smoking will only be allowed in designated areas outside of the casino. The 100% no-smoking policy will remain in place until further notice.
  • The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange maximized. All filters have been replaced with HEPA filters.
  • Physical distancing guides have been placed on the floor in areas where lines would normally form.
  • Chefs restaurant will be available for food. The Prime Buffet and Thirst Bar will remain closed for the time being.
  • Hand sanitizer dispensers are available to guests throughout the property. Guests are encouraged to use them frequently.
  • Northwood Casino has hired a qualified nurse to provide professional training and monitor staff to ensure we are taking all necessary precautions to keep our guests and employees safe and healthy.
  • All employees will receive training on COVID-19 safety and sanitation protocols before returning to work, and all employees will be tested for COVID-19 prior to returning to work.
  • We’ll have signs throughout the casino reminding our guests to wash hands frequently, cover coughs and sneezes, avoid touching their eyes and face, and to make sure they are staying at least 6 feet apart from others.

In The Casino

  • Cleaning and sanitizing will be continuous in all public spaces with an emphasis on frequent contact surfaces.
  • Northwood is the only casino in the area to ensure physical separation by installing Plexiglass between every slot machine.
  • Table games will have limited games open with plexiglass dividers between chairs.
  • Employees and guests will be required to wear masks while on property. Guests who do not have a mask will be provided a disposable mask. The CDC advises the use of simple cloth face coverings to slow the spread of the virus, by preventing people who do not know they have the virus from transmitting it to others.
  • Initially, smoking will only be allowed in designated areas outside of the casino. The 100% no-smoking policy will remain in place until further notice.
  • The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange maximized. All filters have been replaced with HEPA filters.
  • Physical distancing guides have been placed on the floor in areas where lines would normally form.
  • Chefs restaurant will be available for food. The Prime Buffet and Thirst Bar will remain closed for the time being.
  • Hand sanitizer dispensers are available to guests throughout the property. Guests are encouraged to use them frequently.
  • Northwood Casino has hired a qualified nurse to provide professional training and monitor staff to ensure we are taking all necessary precautions to keep our guests and employees safe and healthy.
  • All employees will receive training on COVID-19 safety and sanitation protocols before returning to work, and all employees will be tested for COVID-19 prior to returning to work.
  • We’ll have signs throughout the casino reminding our guests to wash hands frequently, cover coughs and sneezes, avoid touching their eyes and face, and to make sure they are staying at least 6 feet apart from others.

Frequently Asked Questions

Frequently Asked Questions

Free Play/Points

  • Birthday offers from March will be honored.
  • The time period of our closure will not be counted towards card level upgrades to Silver and Concierge. More details will be added regarding the card policy in the near future.

Gaming

  • We will honor slot tickets that expired as a result of the casino being closed. Expired tickets must be brought to the Casino Cashier for redemption.
  • To ensure physical distancing, a limited number of table games will be open.

Promotions

  • During this period of transition, there are currently no scheduled June promotions or giveaways, with the exception of the Rewards Kiosk, which does not require guests or employees to touch entries or screens.
  • Tuesdays Prime Time offers have been suspended until further notice.

Dining

  • Chefs restaurant is open for dining.
  • Thirst Bar and The Prime Buffet will open at a later date.

Gift Store

  • The Gift Store will be open from 9am to 12am.
    The walk up window will be open from 9am to 12am.

Free Play/Points

  • Birthday offers from March will be honored.
  • The time period of our closure will not be counted towards card level upgrades to Silver and Concierge. More details will be added regarding the card policy in the near future.

Gaming

  • We will honor slot tickets that expired as a result of the casino being closed. Expired tickets must be brought to the Casino Cashier for redemption.
  • To ensure physical distancing, a limited number of table games will be open.

Promotions

  • During this period of transition, there are currently no scheduled June promotions or giveaways, with the exception of the Rewards Kiosk, which does not require guests or employees to touch entries or screens.
  • Tuesdays Prime Time offers have been suspended until further notice.

Dining

  • Chefs restaurant is open for dining.
  • Thirst Bar and The Prime Buffet will open at a later date.

Gift Store

  • The Gift Store will be open from 9am to 12am.
    The walk up window will be open from 9am to 12am.